Virtual Receptionist
Add a human touch to your
automated call answering process.
- Capture every call and sales lead with 24/7 live call answering
- Put the customer experience first with a call centre
- Follow up when you’re ready, with customised messages sent straight to your SMS or voicemail
This feature can’t be purchased online. You will need to send an enquiry.
What is Virtual Receptionist?
Your customers will always speak to a human voice.
Our Virtual Receptionist service means a real person answers your calls on your behalf. They represent your business and take down a short message. It’s like having your own remote, Virtual Receptionist available to take calls 24/7. Your Virtual Receptionist takes down your caller’s details and sends you an SMS or email with all the information. That way, you can follow up when it suits you.
Why use Virtual Receptionist?
Every call gets answered, no matter where you are.
Capture every call
Don’t miss a single lead as our agents will answer your calls 24/7. They will ask up to 5 custom questions to capture the caller’s details, so you can follow up later. With our service you can collect leads while you sleep.
Put the customer experience first
We have a call centre that will answer your calls 24/7, even if your office is closed for the holidays. Stand out from the crowd with extended availability and the ability to speak to a real person.
Follow up when you’re ready
Get detailed messages sent straight to your mobile or inbox with the answers to up to 5 key questions. You can choose to follow up straight away if the matter is urgent, or call back when it suits you.
How does it work?
How does it work?
Who uses Virtual Receptionist?
Businesses that want to answer every call with a real person.
Having a real person to answer your calls when you are not available makes you look professional as well as reliable, as there’s always someone to take all calls in.
Rob
Zintel Customer
Zintel Customer Case Study
Rob is a busy dentist in a small town. But even busy dentists need to take a day off. When Rob goes fishing, his Virtual Receptionist takes care of all his calls.
That way, if a patient calls about an emergency, he’ll get notified about it via SMS so he can assess the situation from wherever he is. But if he gets any routine calls or bookings, he can go back to fishing with minimal interruption.
Rob's Zintel Plans
| Plan Type | Plus Value Plan |
| Advanced Call Features | Platinum Pack |
This Feature also works well with:
Need help getting started? Call us on 1800 946 835
Features Compatibility
Compatibility with inbound numbers.
Available with
1300 Number
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Learn more
Available with
1800 Number
A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
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Available with
Smart Number
Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Learn more
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
No. New customers must set up a new Inbound Number Plan. Virtual Receptionist is an optional extra that you can choose to add to your account.
No. Our existing customers can stick with their current plan. You can add Virtual Receptionist services to your account. This is not a standard feature, so it comes with extra charges.
Your receptionist will ask your customers up to five questions. You can specify these questions in your account settings. We suggest questions like:
What is your name?
What do you need help with?
How can we best contact you to follow up?
Once your Virtual Receptionist has recorded this information from the call, they’ll send you an SMS or email with the details. You can follow up with your customer as soon as you’re ready.
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We’re always here to help.
See how your business can benefit from Virtual Receptionist