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Greetings & Custom Messages

Create a great first impression
with a friendly custom message.

  • Greetings include welcome messages, IVR menus and special campaigns
  • Welcome every customer with a friendly and professional message
  • Streamline your calls and promote your products

To use this feature, you will need to have or buy an Zintel number.

What are Greetings & Custom Messages?

Get more from your virtual number
with a Greeting or Custom Message.

You can provide a short message, or choose a professional to record the message for you. We set this greeting to play when your customers call. Automate the process of getting your customers to the right person or department. Our clients love to use custom greetings because it makes their customers happier and their teams more productive. Plus, it makes them look more professional.

Professional Voice-Over
If you prefer, you can also engage a voice-over professional to record your welcome greeting, IVR options, call announce or voicemail messages. Setting up your recording is easy. After you secure a number, you can choose from hundreds of voice talents. We’re confident you’ll find the perfect one for your business.

Within 24 hours, you’ll have professionally recorded and produced messages. If you’re happy with everything, we’ll add it to your number so you can start taking calls right away. Upgrade your system with a 30-second professional voice-over from just $100.

Why use Greetings & Custom Messages?

Automate your initial greeting
and give your customers faster results.

Friendly and professional

Our welcome greetings act a bit like a receptionist. They help your customers get where they want to be faster. In fact, if your regular receptionist needs to go on leave, you can activate a recorded greeting and menu while they’re gone.

Several customisable options

Your greetings might include welcome messages, IVR menus, service outage information or special campaigns. Help educate customers on your products, services, available times, departments and more – all before you answer the phone.

Streamline your processes

Make it easier for your customers to connect with the help they need. It’s more efficient for your customers and your staff. Plus – everyone gets the same consistent brand message every time they call.

How does it work?

Choose a custom greeting that suits your needs.

Who uses Greetings & Custom Messages?

Automation for fast and friendly customer service.

A simple solution that made all the difference to my day-to-day dealing with the calls coming through. All of them now are clearly directed to my business.
Zintel Customer

Zintel Customer Case Study

Suzy runs a florist store. She gets a lot of enquiries over the phone, but some of them are for a completely unrelated service. She realised that another company had a similar 1300/1800 number, and that their customers were misdialling.

So Suzy set up our Welcome Message feature. She uses it to announce her business name to callers. Since getting set up, Suzy receives almost no enquiries for the other business. Nearly all callers are potential customers asking about floristry. Her productivity has increased and she’s able to focus more on growing her business and serving her customers.

Suzy's Zintel Plans
Plan Type Plus Value Plan
Advanced Call Features Gold Pack
Buy numbers and features

A smart business decision you won’t regret.


Choose Your Number Types

From $5 Per Month

How It Works


Select Your Value Plan

From $0 Per Month

Pricing and Plans


Select Your Advanced Features

From $5 Per Month

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

1300 Number

1300 number is more memorable, more professional, and more attractive for prospective customers.

Learn more
Available with

1800 Number

1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Learn more
Available with

Smart Number

Smart Number are 1300 numbers1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Learn more
Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Frequently Asked Questions.

Your greeting can be up to 120 seconds in length.

Yes you can. But a new greeting feature is required for each different greeting presented to customers.

Greetings & Custom Messages

We’re always here to help.

See how your business can benefit from Greetings and Custom Message

Buy Numbers & Features