Skip to content

Call Reporting & Analytics

Optimise your business with call reporting functions.

  • Track your business with reports on call time, location and answer points
  • Adjust your marketing tactics and get more from your budget with location-based data
  • Anticipate demand and help your teams manage capacity

We include Call Reporting & Analytics with any new 1300/1800 or local virtual number.

What is Call Reporting & Analytics?

Back your business decisions with data.

Stay on top of key metrics with all your call data available online. Call Reporting & Analytics gives you information on date, time and location for each call. You can track and analyse Call trends, length and location. With up to 5 login details for your MyZintel portal, you and your team can easily track call activity and download reports. Whether you operate a small or large business, this data can help you make staffing, marketing and sales related decisions with confidence.

Why use Call Reporting & Analytics?

Use your data to improve your service and plan for growth.

Analyse call trends with reports

Are you getting more or fewer enquiries? Filter by call time, location or answer points. Act with confidence when you make decisions backed by the data.

Adjust your marketing tactics

Increase your ROI when you see how many calls you get and where they come from. This data allows you to focus your ad spend where it’s most effective.

Help your teams adapt to demand

Increase their capacity at the right times. Track when call numbers peak so you can put more people on. Avoid burnout by always having enough staff to provide excellent customer service.

How does it work? 

Sample of report.

Who uses Call Reporting & Analytics?

Make better decisions backed by real information.

Richard M
Visibility and clarity are very important for us as there are trends during some times of the week where all agents seem extremely busy. However, this changes over the weeks depending on the market fluctuations, which means the Zintel reporting helps us see where we should be allocating our resources and when.
Richard M
Zintel Customer

Zintel Customer Case Study

Jon runs a battery manufacturing business and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This has kept the company receptionist busy answering every mobile call and manually diverting them to the right dealer.

So, the company added our Complex IVR feature. Now every caller can automatically select their location and preferred battery dealer via a complex menu. This cuts wait times for customers calling from mobiles and frees up the receptionist’s time.

Richard's Zintel Plans
Plan Type Pro Value Plan
Call Reporting Feature Included
Buy numbers and features

A smart business decision you won’t regret.


Choose Your Number Types

From $5 Per Month

How It Works


Select Your Value Plan

From $0 Per Month

Pricing and Plans


Select Your Advanced Features

From $5 Per Month

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

1300 Number

1300 number is more memorable, more professional, and more attractive for prospective customers.

Learn more
Available with

1800 Number

1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Learn more
Available with

Smart Number

Smart Number are 1300 numbers1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Learn more
Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Frequently Asked Questions.

Yes. You can easily export your reports in Excel, pdf or csv formats.

Yes. Reports include data on missed calls, answered calls, call location, duration, and more.

Yes. You can filter information by answer point (for example, your customer service rep’s phone) and display how many calls they missed and answered.

Call Reporting & Analytics

We’re always here to help.

See how your business can benefit from Call Reporting & Online Data

Buy Numbers & Features