Complete freedom of choice!
Keep your existing numbers or pick new numbers
1800 Numbers are national inbound numbers that ensure your business remains as accessible and customer focused as possible. By offering your customers a central, national number they can call from any land line or mobile phone for the cost of a local call, you’re joining the leading companies in Australia as an established brand in your market place.
Your customers will know that your phone number leads to the most relevant business representative in their area and isn’t costing them a fortune to speak to. You can ensure that your call forwarding services are manual or automated with thousands of flexible call routing options to choose from. Everything is always flexible with Zintel so you can choose to change your forwarding options or, better yet, respond to insights offered by our call reporting and call management tools to opt for the most efficient routing and forwarding possible for your customers.
Getting 1800 Numbers for your business is about more than just changing your central phone number. It’s about simplifying your customers’ journeys and ensuring that every call is answered efficiently and on time by the right person. To get that right, you need the right telecommunications provider like Zintel. We don’t only hand out memorable 1800 Numbers, we offer our clients a complete telecommunications solution. You choose the best phone number for your business and then let us know how to direct calls received to that number around Australia. This might be a mobile number we forward your calls to or you could opt for our intuitive automated solutions like Interactive Voice Response (IVR) which allows you customers to direct their own calls to the most relevant contact.
If you’re looking to buy a 1800 number for the first time then we can take you through exactly what’s involved and break down each and every cost associated with your new number and call routing features. Shifting to a central, national phone number can be a big step for a small business which is why our account managers are committed to ensuring that you only choose the best working option for your business. This includes showing you how our 1300 Numbers, 13 Numbers, free call numbers (including international toll free numbers), and virtual phone numbers work to help you make an informed decision about what works best for your business.
We will also take you through our complete call centre services and show you how we’re helping to support Australian businesses with the highest quality customer service and 24/7 locally based support you can call whenever you need an expert to speak to. As part of our call centre offerings, you can opt for a bespoke answering service where you choose to have every one of your customer calls answered by a friendly and professional telephonist who can manually forward calls made to your number or voice mail. This way, your customers will always speak with a real human being every time they dial your number, helping to reassure customers that every call is valuable to your business and every customer is special.
Our call tracking features offer your business relevant and real time insights into the health of your marketing and customer service. Easily track calls made from particular local areas where you have targeted recent marketing strategies, measuring your ROI quickly and effectively. Use your customer call data to decide where your customer journeys are weakest and strongest, highlighting high performing representatives in your most successful sales regions or the areas you could afford to target more effectively. Every business, large or small, needs to ensure that they are getting the best value for every service and at Zintel we actively work to ensure that you don’t get locked into expensive and low performing contracts; that you have the flexibility to scale up or scale down your 1800 Numbers and associated call features; that you get the relevant call data that you need to make the most of your business profile and develop into an established and trusted Australian brand name.
We offer a range of call centre services which include providing 1800 Numbers and the intelligent call routing of all of your national calls to ensure that your customers enjoy a painless journey directly to the most relevant representative of your company. Developing cost-effective, efficient and powerful telecommunication technology and strategies is what we specialise in. Where other providers might have told you that what you really wanted is impossible, we draw on the creative power of our solution architects to design the most efficient and cheapest way of delivering the impossible for all of our clients.
Building your business relies on attracting new markets and audiences to your services or your products. Knowing whether you’ve built your business successfully takes more than just your yearly bottom line to verify. As part of our call tracking and analytics services, we offer all of our customers in-depth business insights into the quality of their customer service, the customer experience and the customer journey. As part of our call tracking and analytics services, we offer all of our customers in-depth business insights into the quality of their customer service, the customer experience and the customer journey. This is delivered using our proprietary platform, this platform is what allows us to deliver features to market you can’t get anywhere else. It provides thousands of data points across all of your routed calls to show you clear, relevant data and insights into the strength and weaknesses of your customer service.
You can use your analytic reports to help you discover where your business could be stronger and to highlight the best performers you have. If you’re planning a big marketing and advertising campaign the you can accurately measure its effectiveness using the insights derived from your customer calls. Clearly see which type of advertising medium is the most effective for your audience and your business and then replicate your success, guaranteeing ROI on every campaign.
You don’t need any additional software, apps or hardware to have a 1800 number. Zintel manages your 1800 number through your existing mobile or landline provider. You don’t even require the internet to answer calls, it’s all inbuilt.
When it comes to managing your calls, we can help your small business with absolutely everything.
We understand it can be hard to make decisions on your own. When you partner with Zintel,
we give you unlimited support. You can call our Australian based technical support team 24/7
and we’ll do our best to help you however we can.
At Zintel, we choose Tier 1 corporate grade networks such as Optus and Vocus for the best quality call lines and reliability. You’ll enjoy 99.97% uptime and uncapped calls (we don’t limit the number of calls to your 1800 number) ensuring our robust technology is a cut above the rest. Find out more.
With an Zintel 1800 number, you will enjoy included call features that give you more control over your business. You’ll also have the freedom to cancel your plan whenever you like with no locked-in contracts.
A 1800 number looks more professional and is easier for your customers to remember.
You never know when a new business call is going to come in. Never miss a call again with the flexible features of an Zintel 1800 number.
A 1800 number shows customers that you’re established and reputable. As you grow, you can advertise the same number Australia wide.
If you need to relocate or change your location, you can take your number with you. You’ll always be able to be reached by the same number.
Our Zintel call features help you enhance your customer call experience. They also help you run your business more smoothly so you can concentrate on the big picture.
Whether you’re just starting out or running an established business, every phone call could be a new opportunity. You never know when an important new business lead is on the phone so we understand it’s very frustrating when you miss calls.
With Zintel, we can immediately help you solve this problem and make sure you never miss a new business opportunity again. We’ll give you all the tools and support to help you build your reputation, project a professional business image and capture every call so they don’t go to your competitors.
|Number Type||1800 Number|
Voice to Email
|What to Look for||What to Avoid|
Reliability & Network
Remove drop-offs or quality issues when you’re in a business call
|Tier 1 provider with corporate grade up time and system redundancies||Low quality VoIP infrastructure that can cause bad connections|
Don’t limit your sales because your toll free number has a limit. Allow multiple calls at any time whether it is a campaign or you have a call centre.
|Unlimited concurrent calls as much as your answer point can handle.||Potentially limit your concurrent calls to less than 5|
Leasing your Number
Keep control of your number
|You are free to use any number and take it with you if required. If you want a specific number - buy it from the government website
thenumberingsystem.com.au so you keep full control.
|Provider buying your number from thenumberingsystem.com.au and will lease it back to you at a higher rate.|
Innovative features that will elevate your business.
You can still present a professional image to your customers, even if you’re a small business. Our powerful call features will get you there. Give your business the ultimate freedom and flexibility to never miss a lead again.
Just because you’re a small business doesn’t mean you need to look small.
We helped John the plumber look bigger than he is by setting up an IVR solution for sales, finance and general. All pointing to his mobile
Never miss a lead with the Zintel call management system.
We helped Kev the milkman turn our Voice to Email feature into a seamless over the phone ordering system.
Keeping you connected to yourcustomers.
We help many Auto Mechanics deliver their car pickup messages using the Email2SMS feature
Always know how your websiteand campaigns are performing
We help Garry measure the success of the websites he builds, by providing a unique tollfree number for each site – so he can show his clients how many calls the sites are generating.
eg: 1800 YOURBUSINESS
Found the number? Need help setting it up or couldn’t find the number and need help finding the right one?
We’re here to help with your 1800 number.
Easily find the difference between 1300 Number, 1800 Numbers and Local Virtual Numbers to ensure you make the best decision for your business
|1300 Numbers||1800 Numbers||Local Virtual Number|
|Plans Available||Available on all plans||Available on all plans||Available on all plans|
|Cost to your customer, when they call||Cost fo local calls||Free Call||Cost of local calls|
|Cost to your business||Refer to plan specifications||Refer to plan specifications||Refer to plan specifications|
|Number Example||1300 123 123||1800 123 123||(02) 8598 8571
(03) 9190 8917
(07) 3708 3266
(08) 7221 1627
|Feature Compatibility||Compatible with ALL features||Compatible with ALL features||Not Compatible with:
Restricted Call Access
We offer a complete range of national call numbers including 13 Numbers, 1300 Numbers and virtual landline numbers. If you have custom issues that only a bespoke solution will handle, we’re the right people for the job. If you’ve been told that what you want is impossible by your current provider, we’re the telco you need. 13 Numbers and 1300 Numbers are like 1800 Numbers in that they are national phone numbers that capture callers from all over Australia, but the difference is in the call cost to the caller.
Everything we offer is customisable so use these descriptions as a guide only. Not all businesses are alike and if you have been told by a previous or your current provider that what you need is impossible, then let us show you the most cost-effective way of making it possible.
For information about our pricing structure and scalable packages across all of our products, including our 1800 Numbers, please contact a customer service consultant. Our experts are on hand to offer you the most efficient way of delivering exactly what you need to ensure that you’re saving money on any of the services you choose from us. We take the time to really understand your business. We don’t offer a one size fits all approach. Each solution we offer is designed specifically for your business needs.
If you already have a 1800 Number but you think that you’re paying too much for the service, then you’re probably right. Get in contact with our experts and we’ll beat your current rates, deliver you in-depth reporting and analytics and then assist you with constantly improving the service we offer you, and the service that you offer your customers. Your business success is our business success and together we can help you transform, build and expand.
When your customers call your 1800 Number from within Australia, they do not pay anything for the cost of the call. These are known as toll free numbers and only relate to numbers with a 1800 prefix. The other national inbound numbers are offered to callers at the cost of a local call when called from a fixed line regardless of where they a located. They still offer your customers savings on their call rates, but they will incur a cost for calling you any type of number other than a 1800 Number.
For businesses seeking a holistic customer service solution, we also have expert customer service professionals and phone agents who can manage your customer calls for you. Our basic answering service includes accurate phone messaging where your dedicated agent will take down the details of your customer call and then either SMS or email you the message for you to act on later. This is a great cost-effective way of ensuring that your customers have a real person, located locally within Australia, to speak with 24/7. You never have to miss a call or lose an opportunity when you have a call centre diligently recording the details of every call your business receives on its 1800 Number or any other number.
Get in contact with a Zintel consultant today to discover how we can support your business telco needs including the management of your 1800 Numbers and call routing solutions.
Put your business on the same level as Australia’s leading companies with a Professional Voice Recording. We’ll arrange for a professional voice artist to record your business voice greeting, voicemail and IVR menu. We’ll also have it installed so you’re ready to go and start impressing customers.
Our Virtual Receptionist feature is like having a receptionist (without having to pay for one). All your calls will be answered by a customer service professional from our Australian based call centre. We’ll then send you a short message via SMS or email so you can take action. It’s a fantastic way to personalise your customer experience while giving you freedom and flexibility.
Keep your existing numbers or pick new numbers
Zero downtime, no porting fees, 30 day money back guarantee
Plans start from $15 a month with
included calls and call features
Risk Free 30 Day Money Back Guarantee | No Porting Fees
No, to obtain an 1800 number, you must purchase one of our Zintel plans where the number is included. For your customers, it will be free for them to call your 1800 number.
Yes, 1800 numbers are free to call from most major mobile networks in Australia.
Setting up your 1800 number is easy. Simply choose the number from our online store, choose your plan, setup your features and we will set it up for you within 1-2 days (for simple connections).
Yes, 1800 is toll free for most major networks in Australia, which means your customers won’t pay to call your business.
There are no additional costs to get an Zintel 1800 Number from our shop. It comes inclusive with our plans, you can simply choose a number, plan and the number is yours. Depending on your plan, once you have your included minutes you will be charged additional depending on your answer point.
Getting an 1800 number with Zintel is easy. Simply visit our online store, choose your number, choose your plan and we will set you up within 1-2 days. Once setup is complete the number is yours.
If you wanted a specific number: Go to the Numbering System and see if the number you had in mind if available. Once you purchase a number from The Numbering System, you can call us up on 1800 946 835 and our expert will help connect this number for you.
We’ll help find the best plan and 1800 Number for your Business.