What is Call Announce?
Distinguish personal from business calls.
Call Announce, also known as Call Whisper, is a feature that identifies which inbound number your customer has dialled as well as offering your customer’s name. An automated message is played to you specifying the number the caller has dialled, so you know which of your Virtual Numbers they are trying to reach. You are then prepared to answer the call in your most professional manner.
For an additional cost you can have a customised message which announces the offer they are calling about.
Why use Call Announce?
Technology that makes your job easier.
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
How does it work?
A call whisper that tells you where the call is from.
Who uses Call Announce?
Businesses who want to focus on their priorities.
Zintel Customer Case Study
Bella values the flexibility that Zintel’s call announce gives her. She can customise her pre-recorded menu and the messages which are sent to her call centre employees.
She experiments with broad and specific messages, tailoring them to suit the campaign she’s running. Now it’s easy to track calls, customer types, campaigns and data.
Compatibility with inbound numbers.
Frequently Asked Questions.
The calling party number will display on your phone handset. The “whisper” lets you know it’s a business call – but still allows you to capture your customer’s phone number to make callbacks easy.
We don’t recommend making the announce any longer than a couple of seconds.
Yes, you can but a new announcement feature is required for each different greeting you want to hear.
Keypress to Answer
You can now decide what to do with a call.
A message announces whether your call comes from any of your virtual numbers, or whether it’s a personal call. You can either take the call yourself by pressing any key to answer, or let it go to a personal or business voicemail. You can also divert it to another phone or your business partner by adding Call Overflow to your call plan. Keypress to Answer has a lot in common with Call Announce. The main difference is that you only answer your call if you choose to press any key on your phone.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Call Announce