Call Announce
Now you know who is calling you.
- Differentiate between business or personal calls before answering
- Easily identify the origin of calls coming from multiple businesses
- Know which marketing campaigns are working and bringing in calls
To use this feature, you will need to have or buy an Zintel number.
What is Call Announce?
Distinguish personal from business calls.
Call Announce, also known as Call Whisper, is a feature that identifies which inbound number your customer has dialled as well as offering your customer’s name. An automated message is played to you specifying the number the caller has dialled, so you know which of your Virtual Numbers they are trying to reach. You are then prepared to answer the call in your most professional manner.
For an additional cost you can have a customised message which announces the offer they are calling about.
Why use Call Announce?
Technology that makes your job easier.
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
How does it work?
A call whisper that tells you where the call is from.
Who uses Call Announce?
Businesses who want to focus on their priorities.
With Zintel, all of our potential new clients hear the same, professional greeting when they place a call, and we get all voicemails converted to text and emailed instantly during off hours. Thank you Zintel for playing a role in our growth over two years!
Bella
Zintel Customer
Zintel Customer Case Study
Bella values the flexibility that Zintel’s call announce gives her. She can customise her pre-recorded menu and the messages which are sent to her call centre employees.
She experiments with broad and specific messages, tailoring them to suit the campaign she’s running. Now it’s easy to track calls, customer types, campaigns and data.
Bella's Zintel Plans
| Plan Type | Pro Value Plan |
| Advanced Call Features | Gold Pack |
This Feature also works well with:
Need help getting started? Call us on 1800 946 835
Features Compatibility
Compatibility with inbound numbers.
Available with
1300 Number
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Learn more
Available with
1800 Number
A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn more
Available with
Smart Number
Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Learn more
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
The calling party number will display on your phone handset. The “whisper” lets you know it’s a business call – but still allows you to capture your customer’s phone number to make callbacks easy.
We don’t recommend making the announce any longer than a couple of seconds.
Yes, you can but a new announcement feature is required for each different greeting you want to hear.
Premium Feature
Keypress to Answer
You can now decide what to do with a call.
A message announces whether your call comes from any of your virtual numbers, or whether it’s a personal call. You can either take the call yourself by pressing any key to answer, or let it go to a personal or business voicemail. You can also divert it to another phone or your business partner by adding Call Overflow to your call plan. Keypress to Answer has a lot in common with Call Announce. The main difference is that you only answer your call if you choose to press any key on your phone.
All other features
Other tools that will transform your business.
We’re always here to help.
See how your business can benefit from Call Announce