Complex IVR (Interactive Voice Response)

Connect your customers
with the answers they’re looking for.

Empower your customers to find an answer or solution with automated support
Level up your customer service and get your customer to the department they need every time
Get more from your virtual number with customised pre-recorded messages

To use this feature, you will need to have or buy an Zintel number.

What is IVR?

Technology that gives your
customers what they want.

Interactive Voice Response (IVR) provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.

Our clients love IVR because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.

You can choose from Simple IVR with up to three menu items at a single level, and Complex IVR with up to eight menu items across two levels.

Why use IVR?

Improve your customer experience
while boosting productivity.

Empower your customers

Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.

Level up your customer service

Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.

Get more from your virtual number

With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.

How does it work? – Complex IVR

Help your customers find what they’re looking for.

Who uses Interactive Voice Response?

Let your customers transfer a call via a simple menu selection.

This saves us a lot of time and ensures every customer ends up at the right place faster, allowing our receptionist to focus on her core duties.

Jon

Zintel Customer

Zintel Customer Case Study

Jon runs a battery manufacturing business and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This has kept the company receptionist busy answering every mobile call and manually diverting them to the right dealer.

So, the company added our Complex IVR feature. Now every caller can automatically select their location and preferred battery dealer via a complex menu. This cuts wait times for customers calling from mobiles and frees up the receptionist’s time.