A guide to 1800 numbers

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A guide to 1800 numbers


1800 numbers give your business a professional and national look
– Customers can leave voice recordings, which are emailed as messages to your inbox
– Free to call from landlines within Australia


We all want that professional look, no matter the business size. An 1800 toll free number is a fine means to that end.
These toll free numbers have ten digits – the typical 1800 prefix is essentially followed by six digits.
Having an 1800 toll free number means your organisation can be dialled by a customer or a client directly from any landline anywhere within Australia – free of cost.
Also called virtual numbers or inbound numbers, the 1800 toll free service carries a call from a point of source (the calling party), to some point of termination (the answer point).
Setting the service up costs nothing at leading Australian provider Zintel. The company offers a wide range of packages – from a starter deal at $15 a month to a very popular $35 a month package, plus a high volume one at $70 per month.

Are 1800 numbers free?

Having an 1800 Toll Free number means a customer can dial your business for free from any landline anywhere within Australia. This virtual telephone number enables your business to answer incoming calls on any Australian number (landline, mobile, VoIP).

Calling from 1800 call charges
Landline Free
Mobile Timed: Rates vary
Payphones Free or Low charge


Studies have shown that Toll Free numbers outperform all other phone numbers for companies – this is because the customer knows they don’t have to pay a cent for the call from a landline.
A free call would be a plus for customers wanting to enquire about a product or service. This could result in more leads for your company.
Also, a company such as Zintel provides a range of features with an 1800 Toll Free number. These features make it easier for a company to keep track of calls and thus be more productive while at the same time not lose potential clients.

What will it cost to have 1800 numbers?A customer who makes a call from a landline pays nothing. If a customer or client calls from a mobile to an 1800 Toll Free number, then the charges are at a rate determined by their mobile phone carrier.
For the business, there are a whole range of packages that leading Australian provider Zintel provides.
It is simple to set up a Toll Free number. These numbers don’t have any cabling or infrastructure requirements. They are said to “piggy back” about mobile networks across Australia and the prevailing landline.

Why 1800 Toll Free numbers matter

With Toll Free numbers, callers are greeted professionally with a tailored message. This helps to increase consumer demand, increase leads and widen the market.
Subsequently, the call is routed to a designated line, or the business owner’s mobile or voicemail. Customer messages can be converted into audio files and sent as email attachments. An entrepreneur can use their time more productively because they know that the call will be tended to at some point.
An 1800 Toll Free number also gives an enterprise a professional look. Thus, a degree of trust is generated at the very outset with a client.

How to set up an 1800 number?

All an entrepreneur has to do is approach a specialist provider like Zintel that delivers these numbers. The business owner will be given the record of accessible inbound numbers, from which they will be able to choose the combination of digits that appeals to them.
Zintel will subsequently activate the number, and the process doesn’t require greater than one business day.
With Zintel, it is a simple, three-step sign up procedure via their website: https://shop.zintel.com.au/


Will it cost money to get an 1800 Toll Free number?
There are a whole range of packages in the leading Australian provider Zintel – from an appetiser deal at $15 a month to a really popular $35 a month package, and also a higher volume one at $70 per month.
There are 12 call management features that Zintel provides like Call Announce, Voice-to-Email and Day Routing with your virtual telephone number.
All Zintel 1800 numbers plans include these 12 essential attributes at no additional cost and give you the flexibility to cancel at any time with no contracts.

Is it free to call an 1800 number?
It is free to call an 1800 Toll Free number when a call is made from a landline within Australia.
Is it free to call an 1800 number from a mobile?
Costs can apply when calls are made to some 1800 number from a mobile phone.
These charges are in a rate decided upon by the caller’s mobile provider within the plan they offer you.
Is an 1800 number different to a 1300 number?
There is one essential difference between an 1800 number and a 1300 number. While a call from a landline within Australia to an 1800 number is free, a call from a landline within Australia to a 1300 number will cost around $0.40. The rates can vary according to the telecom provider.
How to obtain an 1800 number?
You can get in touch with a company such as Zintel to look at their plans and pricing.
You can pick a brand new number from Zintel or can port an existing number.
You then choose a plan from three standard plans or you can create one customised to your specific needs.
You can then activate your 12 call features.
How soon can I get connected if I want an 1800 number for my company?
Straightforward connections with calls answered on your own landline or mobile can be up and running within an individual business day.
It is possible to add Call Routing, Call Announce or Call Reporting features to your service down the road.
Contact Zintel to start the procedure. It truly is a straightforward, three-step signup process via our site: https://shop.zintel.com.au/
Can I pick my own 1800 number?

Request your service for an inventory of available inbound numbers.
You can select your preferable Toll Free number from your list – a pair of six digits that follow 1800 which you believe suits your business best and makes it increasingly memorable to clientele.
At no added cost, you can pick a new number at Zintel.
Fill in the form on the telco’s website or call a specialist to help you through the method.

How do I make sure all my 1800 calls get answered?
Zintel reliable Call Management Features free up your time for vital enterprise endeavours.
One of our Call Routing or Call Completion products will take care of this.
In case that your call isn’t replied since your reply point is occupied or goes unanswered for a period of time, our Call Overflow feature will see to it that the call may be routed to second answer point.
If there’s no one to take the call at your second answer point, our Voice-to-Email characteristic acts as a back-up. This feature sends your customer’s voice recording as an email in order that all your messages are waiting in your inbox.
What’s Call Routing for 1800 numbers?
A Call Routing strategy with an 1800 number ensures that your business is definitely connected to potential customers.
Zintel routing solutions for 1800 numbers include:
Call Distribution – splitting calls according to percentages, i.e. 50% to one answer point and 50% to an alternative answer point.
Postcode Prompting – this prompts the caller to enter a postcode which determines where their call is sent.
Regional Routing – this is based on the town or city the caller is in.
State Routing – routing the call based on the state the caller is in.
Can I access and manage my 1800 number account online?
Zintel gives its customers 24/7 access to an on-line portal that provides comprehensive call and usage data for their 1800 Toll-Free number.
With Zintel option, you are able to log into your own account from anywhere and assess all of the calls received by your Toll Free number.
The comprehensive degree of call reporting provides your company with invaluable insights about your customer reach and merchandise appeal.

Will the 1800 number service give me more information about who is calling me?
With our Call Reporting service, you can choose from several reporting packages, or you can customise a coverage set to suit your company.
Our reports can demonstrate the geographic locations that your calls are coming from, the times of day when people are calling, how many calls are being missed, and much more.Why choose Zintel for 1800 numbers?– Allows new customer to port existing number
– Offers 12 call management feature as part of the package
– Australian experts who can provide tailored solutions.
– 24/7 customer support

What they say about Zintel

Founded in 1995, it is Australia’s leading cloud-based phone system.
Office manager Tobey Doctor is one such customer who chose the service. “Zintel goes well above and beyond any level of customer service I’ve ever experienced – and I’ve managed customer service teams for 6 years,” he says.
Aaron Stubbs, of Hope Support Services Pty Ltd is happy with the price. “The cost of the 1300 number with Zintel is less than half price compared to Telstra. Zintel’s prices are great. Customer service is also exceptional.”