What is Simultaneous Ring ?
Work as a team to capture every opportunity.
Simultaneous Ring routes your calls to several different phones at the same time. If someone picks up, all phones stop ringing. This feature is a special type of call forwarding that connects all your phones. Our clients love using Simultaneous Ring for the convenience.
Even if you’re not at your desk, you can pick up the call from another location. Or a team member can take the call from their desk. It’s a flexible tool that helps you answer more calls, faster.
Why use Simultaneous Ring?
Serve your customers better by improving response times.
Answer all customer calls faster
Choose up to ten phones that ring simultaneously. Send calls to your landline, mobile or colleagues. Every call gets answered – faster, whether you’re at your desk or not.
Provide your best customer service
Reduce wait times for customers. Usually Simultaneous Ring results in a pick up within seconds. This shows customers they’re a priority to your business.
Work as a cohesive team
Make more sales and capture each opportunity by streamlining how your phones ring. And because the first to pick up gets the call, this can motivate sales teams to answer faster.
How does it work?
Get more out of your virtual number with up to ten answering points.
Who uses Simultaneous Ring?
Businesses that aren’t tied to their desks.
Zintel Customer Case Study
Lucy runs a dog grooming business with several groomers based in Sydney. All of the groomers handle calls from the 1800 number so Lucy needs to ensure that the calls are fairly distributed and that the agent who least recently received a call gets the next one.
Zintel’s Call Overflow Least Recent along with Percentage Call Splaying allows Lucy to ensure a fair division of calls over the course of the month.
Compatibility with inbound numbers.
Frequently Asked Questions.
Our Simultaneous Ring feature allows up to ten answering points for your number. Perfect for small and medium sized teams.
You’ll have up to 60 seconds to get to a call. If no-one answers, we’ll redirect your customer to your preferred voicemail or default answer point.
Yes. You can combine extra features with your service to streamline this process. We recommend Call Alerts via SMS or Email. This will send all your missed call details straight to your phone or inbox, so you can easily follow up.
All other features
Other tools that will transform your business.
We’re always here to help.
WSee how your business can benefit from Simultaneous Ring