What is Roster Routing?
Divert calls based on your team’s schedule.
Roster Routing customises where your call goes, on a rotating fortnightly/monthly basis. This is perfect if you have rotating staff rosters. For example, you might divert your calls in the first and second weeks of the month to one location. And then in the third and fourth weeks, you might send calls to a different location.
Roster Routing is similar to Time and Day Routing. But we automatically change the settings on a fortnightly/monthly basis based on your team’s schedule.We can set this up to happen automatically and streamline the process for your staff. Our clients love this feature, because it saves time and means they don’t have to change any settings before they go home.
Why use Roster Routing?
One less thing for your staff to think of.
Rules that suit your team schedule
Easily manage your team’s workload, sick leave and holidays. Roster routing gives you the flexibility you’re looking for depending on your business needs.
Flexible routing options
Whether your rosters change weekly, fortnightly or monthly, we can set up your routing to switch at the same time as your team and automate the process for you.
Your business is always covered
Every call goes to the right place at the right time based on your call and roster plan. And you always have a team member ready to answer every single call.
How does it work?
Tell us your schedule, then we divert calls automatically.
Who uses Roster Routing?
Call routing solutions to suit your team’s schedule.
Zintel Customer Case Study
Geordie runs a weight loss company with consultants all over Australia. It’s important that a consultant is always available to take customer enquiries.
With our Roster Routing service, Geordie only needs to send us a list of which agents are on call at set times. We use this roster to divert calls to the right agent at the right time. This means that someone is always on hand to pick up calls. And calls automatically divert to the next on-call agent at the end of their shift.
Compatibility with inbound numbers.
Frequently Asked Questions.
Yes. We charge just $100/month to update your rosters weekly.
Yes. We charge just $50/month to update your rosters monthly.
If you need weekly roster updates, you need to provide the details to us by Thursday of the week before. If you need monthly updates, we need the details at least one week before the new month starts.
All other features
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See how your business can benefit from Roster Routing