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Call Overflow – Sequential

Serve more customers, miss fewer calls.

  • Enhance your capacity without hiring more staff
  • Flexibility and back-up options so that you don’t miss a single call
  • Deliver the best customer experience with shorter wait times

Call Overflow – Sequential is included when you buy any Zintel virtual number.

What is Call Overflow – Sequential?

Increase your inbound call answer rate.

Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.

When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (for example, five seconds), it gets transferred to a different line. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to your landline, a mobile, or call centre.

Why use Call Overflow Sequential?

Provide great service even at extremely busy periods.

Avoid lost opportunities

With up to five potential answering points, we divert the call until an available team member picks up. This feature helps you and your team answer more calls and streamline workload.

Always delight your customers

When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.

Increase team efficiency

Avoid overworking your staff and top performers by smartly diverting the calls to the next available staff member. It is hard to under-perform when the whole team is ready to pick up the phone.

How does it work?

Answer more calls with your existing team.

Who uses Call Overflow Sequential?

Teams and individuals who don’t want to miss a single call.

As a small business, it is important that I don’t miss any potential new customers. Zintel gives me a variety of options so that I can pick up every call or easily follow up when I’m busy
Zintel Customer

Zintel Customer Case Study

Anna runs a small business that sells cakes. She’s not always in her kitchen to answer calls at the main phone. So she uses Zintel’s overflow product to divert calls to her mobile when her main kitchen number is busy or not answered within 20 seconds.

This means if Anna can’t be get the call on her kitchen’s landline, the call will still come to her via mobile. She also uses Voice to Email to make sure she gets the messages via email if she can’t pick up the phone.

Anna's Zintel Plans
Plan Type Pro Value Plan
Call Overflow – Sequential Included
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From $5 Per Month

How It Works


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Pricing and Plans


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Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

1300 Number

1300 number is more memorable, more professional, and more attractive for prospective customers.

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Available with

1800 Number

1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

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Available with

Smart Number

Smart Number are 1300 numbers1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

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Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Frequently Asked Questions.

We allow you to overflow calls to up to 5 answer points.

It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.

No, this option is not available.

Premium Feature

Call Overflow Least Recent.

Increase your team’s efficiency with smarter Call Overflow

With Call Overflow Least Recent, your calls will be automatically routed to the agents who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.

Call Overflow – Sequential

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See how your business can benefit from Call Overflow Sequential

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