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Key Press to Answer

You can now decide what to do with a call.

  • Find out who’s calling you and decide where the call goes next
  • Avoid interruptions and stay in control of your time and your business
  • Answer it yourself or send it to your business or personal voicemail

To use this feature, you will need to have or buy an Zintel number.

What is Key Press to Answer?

Choose what happens next with a simple click.

A message announces whether your call comes from any of your virtual numbers, or whether it’s a personal call. You can either take the call yourself by pressing any key to answer. Key Press to Answer has a lot in common with Call Announce. The main difference is that you only answer your call if you choose to press any key on your phone.

Why use Key Press to Answer?

When you know who’s calling, choosing what to do next is easy.

Find out who’s calling you

With all the important information at your fingertips, you’ll know where the call has come from, and you’ll be able to decide where the call goes next.

Choose how it’s answerede

A simple keypress lets you answer it yourself. Or you can forward the call on to a team member, or let it go to your personal or business voicemail. It’s totally up to you.

Stay in control

Avoid unnecessary interruptions. Only answer the most important calls so you can get more done. Use the technology to create boundaries that keep your business and personal lives separate.

How does it work?

You can decide when to answer or divert your calls.

Who uses Interactive Voice Response?

For businesses who want to prioritise their time and calls.

I now feel confident that all enquiries are being taken care of. And our team are converting more leads because they’re quick to respond.
Zintel Customer

Zintel Customer Case Study

Laura runs a small but busy real estate agency. All the calls to her 1800 number go to his mobile. Laura struggles to identify whether a call is for business (from the 1800 number) or for personal. This means that work and personal messages often get muddled up. And she often misses important business calls because she isn’t always available to chat.

With Key Press to Answer combined with Call Overflow, Laura can now identify where the call is coming from and whether it’s personal or business. When Laura isn’t available to chat, she overflows business calls to her agents’ mobiles. If all her agents are unavailable, the calls are sent to Voice to Email so they can follow it up later.

Laura's Zintel Plans
Plan Type Pro Value Plan
Advanced Call Features Platinum Pack
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A smart business decision you won’t regret.


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From $5 Per Month

How It Works


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From $0 Per Month

Pricing and Plans


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From $5 Per Month

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

1300 Number

1300 number is more memorable, more professional, and more attractive for prospective customers.

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Available with

1800 Number

1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

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Available with

Smart Number

Smart Number are 1300 numbers1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

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Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Frequently Asked Questions.

All they hear is ringing until someone answers or it switches over to voicemail.

Yes. You can combine Key Press to Answer with Call Overflow. This can create a chain of numbers who can pick up the call.

Key Press to Answer

We’re always here to help.

See how your business can benefit from Key Press to Answer

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