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State-Based Routing

Streamlined Call Distribution
based on Geographic Location.

  • Send all your 1300/1800 number calls to the right local office
  • Help your customers get the best possible service for their location
  • Streamline your call answering process and increase productivity

To use this feature, you will need to have or buy an Zintel number.

What is State-Based Routing?

Send your callers
to their closest state branch or office.

State-Based Routing is a type of Geographic Routing that automatically directs your callers to the most appropriate store or office in their state or territory when they call your 1300/1800/13 or Local Virtual number.

Zintel’s State-Based Routing system enables you to nominate a location to which all calls, including landline and mobile, within a particular state are routed. State-Based Routing has a lot in common with Postcode Prompting, but covers a broader region. Zintel clients love State-Based Routing because it helps them get their customers to the right local office quickly and cuts out unnecessary transfers.

Why use State-Based Routing?

Provide better customer service and increase productivity.

Keep it simple and local

With one number that connects your customers to the right location, no matter where they’re based. Use one number on all your marketing and communications. Make it as easy as possible for customers to get in touch.

Provide the best customer service

With a system that gets your callers the help they’re looking for and doesn’t make them wait. When you put people straight through to the right place, they don’t have to repeat themselves or go on hold. And it’s simpler for your team too.

Streamline call answering

Let your staff focus on providing the best service to their local customers. Cut wait times and call transfers by getting your customers to the right place quickly. Automate your customer service in a way that benefits everyone.

How does it work?

Automatically send your callers to right place.

Who uses State-Based Routing?

Organisations with a local presence in various states or territories.

I was tired of running nationwide campaigns which failed to show clearly where calls originated or would send the customers to the wrong places.Using Zintel’s state routing, it was far easier to divert calls to the correct restaurants and easily analyse call traffic for effective management of our marketing budget. It’s not massive, so we need to be smart.
Zintel Customer

Zintel Customer Case Study

Melissa runs a small chain of 10 fast food outlets spread around the country. With Zintel, she now has a single business number she can advertise nationally but still have all calls delivered to the local branch based upon the callers geographical location.

Zintel provided her with a toll-free number, geographic routing plan and complex IVR solution to route both landline and mobile callers to their local restaurants.

This enables Mellisa to tap into a nationwide market for the business, while providing a localised presence for customers.

Melissa's Zintel Plans
Plan Type Pro Value Plan
Advanced Call Features Silver Pack
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How It Works


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Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

1300 Number

1300 number is more memorable, more professional, and more attractive for prospective customers.

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Available with

1800 Number

1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

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Available with

Smart Number

Smart Number are 1300 numbers1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Learn more
Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Frequently Asked Questions.

Yes. You can have up to 1 answer point for each state and territory.

Yes. You can set up specific rules to suit your business. You can choose to send calls to a default answer point (like your head office), block specific states or specify another state where you’d like to send the calls.

Yes. All you need to do is define the states and set where you want the calls to go to.

State Based Routing

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See how your business can benefit from State Based Routing

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