What is IVR?
Technology that gives your
customers what they want.
Interactive Voice Response (IVR) provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.
Our clients love IVR because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple IVR with up to three menu items at a single level, and Complex IVR with up to eight menu items across two levels.
Why use IVR?
Improve your customer experience
while boosting productivity.
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
How does it work?
Help your customers find what they’re looking for.
Who uses Interactive Voice Response?
Let your customers transfer a call via a simple menu selection.
Zintel Customer Case Study
Lucy runs a dog grooming business with several groomers based in Sydney. All of the groomers handle calls from the 1800 number so Lucy needs to ensure that the calls are fairly distributed and that the agent who least recently received a call gets the next one.
Zintel’s Call Overflow Least Recent along with Percentage Call Splaying allows Lucy to ensure a fair division of calls over the course of the month.
Compatibility with inbound numbers.
Frequently Asked Questions.
Our Simple IVR includes up to 3 menu options at a single level. Our Complex IVR includes up to 8 menu options across two levels.
Yes. The menu will be repeated once. If the caller does not make a selection, the call can be redirected to a default answering point that you define. This can be a Zintel Voice to email service.
Yes. If you prefer, you can set your IVR to automatically redirect to head office if your caller doesn’t make a selection.
All other features
Other tools that will transform your business.
Need help signing up? We’re always here to help.
See how your business can benefit from Simple and Complex IVR