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Postcode Prompting

Give your customers the freedom to choose.

  • A reliable call routing option based on your caller’s chosen postcode
  • Cut wait times and transfers, and send your customers to the right place
  • A location routing solution that works for calls from mobiles and landlines

This feature can’t be purchased online. You will need to send an enquiry.

What is Postcode Prompting?

Customers easily connect to your nearest location.

Postcode Prompting is a feature that allows your customers to have their calls connected to the closest location. By following the prompts, your customers enter the postcode of the area they are trying to reach so that their calls can be routed to the most appropriate destination as defined by you.

It helps your customers quickly connect to your local shop or office, and works both for both mobiles and landlines. And if they’re not sure about the right postcode, they can be redirected to your head office for help.

Why use Postcode Prompting?

Geographic routing that works for mobile callers.

Simple, accurate and reliable

Your customers call in, enter a postcode and then get the location they’re looking for. They can talk to a local rep or book a table at their nearest restaurant. All without remembering a local number or getting transferred.

Cut wait times and reduce transfers

Send your customers straight to their preferred destination. Automating the process is a win for both customers and staff. You boost productivity and save money, and they get what they want, faster.

Provide consistent location routing

As more people use mobile phones, this feature is increasingly important, because mobiles aren’t compatible with other location routing technologies. So Postcode Prompting is your best bet to serve all your customers, no matter what device they choose.

How does it work?

Divert callers to your closest location based on their postcode.

Who uses Postcode Prompting?

Businesses that need an accurate geo-routing solution.

It gives my customers confidence that when they call us, they are going to speak with the franchise for their area, as they are prompted on calling to enter their postcode. It brought customer excellence to our services.
Zintel Customer

Zintel Customer Case Study

David runs a removalist company with several franchised locations around Australia. All enquiries come via their 1800 number and David needs to make sure these calls go to the right local service. But he doesn’t want to waste his time doing this manually.

With Zintel’s Postcode Prompting feature, the calls are automatically distributed according to the caller’s chosen location. Postcode Prompting saves David time and helps his franchisees quickly answer enquiries. It’s great for business, and their customers prefer it too.

David's Zintel Plans
Plan Type Plus Value Plan
Postcode Prompting Single Buy
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From $5 Per Month

How It Works


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Pricing and Plans


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From $5 Per Month

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers.

Available with

1300 Number

1300 number is more memorable, more professional, and more attractive for prospective customers.

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Available with

1800 Number

1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

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Available with

Smart Number

Smart Number are 1300 numbers1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

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Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Learn more

Need help getting started? We’re always here to help

Frequently Asked Questions.

Yes. Please, contact our customer support team to discuss your individual requirements.

Yes. You can either supply your own recording or we can arrange one through our professional voice talent service.

Yes. You can enter up to five email addresses or mobile numbers to receive the alerts.

Postcode Prompting

We’re always here to help.

See how your business can benefit from Postcode Prompting

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