What is Call Overflow – Least Recent?
Increase your inbound call answer rate
even when your team are busy.
Automate your team’s workflow with our premium Call Overflow-Least Recent feature. Use our Intelligent Network (IN) to send calls to your most available team members. This means that the sales or customer service rep who has had the longest break since their last call is first in line.
This feature distributes calls and avoids overwhelming or overworking staff. Plus your staff get an equal chance to develop their skills and earn commission.
You can add this feature on its own or as part of our Platinum Feature Pack.
Why use Call Overflow – Least Recent?
Provide great service even during extremely busy periods.
Evenly distribute leads to sales
Give each sales rep the chance to shine with Call Overflow Least Recent. Your sales reps or business partners get an equal chance to develop their skills and earn commission.
Delight your customers
When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.
Avoid overworking your CS team
Prevent burnout and overworking your Customer Service staff by sharing calls across your team and smartly distributing it to who has least recent picked up the phone.
How does it work?
Answer more calls with your existing team.
Who uses Call Overflow Least Recent?
Teams and individuals who don’t want to miss a single call.
Zintel Customer Case Study
Lucy runs a dog grooming business with several groomers based in Sydney. All of the groomers handle calls from the 1800 number so Lucy needs to ensure that the calls are fairly distributed and that the agent who least recently received a call gets the next one.
Zintel’s Call Overflow Least Recent along with Percentage Call Splaying allows Lucy to ensure a fair division of calls over the course of the month.
Compatibility with inbound numbers.
Frequently Asked Questions.
Our system identifies the answer point or team member who is next in line to receive a call. If they’ve waited longer than their team members, they’re first in line to answer the next call.
Yes. But if you want to divert calls overseas, please contact us to confirm call rates.
No. This is not possible. A virtual number can route to a mobile, landline VoIP, Answering Service, Voicemail, etc – but not a 1300/1800 number.
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See how your business can benefit from Call Overflow Least Recent