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Call Features

There’s so much you can do with your call system.

We’ll help you solve your business problems with our call features.

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CALL MANAGEMENT FEATURES

Features that will change your business.

You can still present a professional image to your customers, even if you’re a small business. Our powerful call features will get you there. Give your business the ultimate freedom and flexibility to never miss a lead again.

Our team maximises what your business can do

See how your business can benefit

All Our Features

We see your potential.
Flexible options that grow with your business.

Business Hours Routing

Business Hours Routing

Simple business-hours and after-hours routing solution

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Call Announce

Call Announce

Check out who’s calling before you answer, send to voicemail or divert.

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Call Blocking

Call Blocking

Banish nuisance callers by blocking selected inbound numbers.

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Call Forwarding

Call Forwarding

Calls to your Zintel numbers are sent to your device of choice

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Call Overflow – Least Recent

Call Overflow – Least Recent

Don’t miss important calls. Divert them from a busy line to your selected number.

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Call Overflow – Sequential

Call Overflow – Sequential

Don’t miss important calls. Divert them from a busy line to your selected number.

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Call Reporting & Analytics

Call Reporting & Analytics

View call activity – including date, time and duration.

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Complex IVR

Complex IVR

IVR with up to eight menu items across two levels

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Greetings & Custom Messages

Greetings & Custom Messages

Customise your greeting and menu for maximum professionalism

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Inbound Call Recording

Inbound Call Recording

Capture everything. Play back any customer conversation, any time.

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Inbound Caller Display

Inbound Caller Display

Shows which of your virtual numbers is being called

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Key Press to Answer

Key Press to Answer

Press any key to answer a call or send to voicemail

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Missed Call Alert – Email

Missed Call Alert – Email

Receive Email notifications of missed calls

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Missed Call Alert – SMS

Missed Call Alert – SMS

Receive SMS notifications of missed calls

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Outbound Call Recording

Outbound Call Recording

Capture everything. Play back any customer conversation, any time.

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Outbound Caller Display

Outbound Caller Display

Show your Virtual Number when making calls

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Percentage Call Splaying

Percentage Call Splaying

Split your inbound calls exactly as you choose – perfect for call centres

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Roster Routing

Roster Routing

Routing rotating fortnightly/monthly basis

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Simple IVR

Simple IVR

Customise your menu for maximum professionalism

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Simultaneous Ring

Simultaneous Ring

Don’t miss important calls. Send incoming calls to multiple phones

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State-Based Routing

State-Based Routing

Redirect callers to the right people based on their state or territory

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Time & Day-Based Routing

Time & Day-Based Routing

Direct calls to different people and offices according to time of day

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Voice to Email

Voice to Email

Forward your calls to any number you choose, and never miss a call again

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Not sure which feature is right for you?

CALL US ON
1800 946 835

Our specialist will find the right features for you business needs

Extensions

Business Boosters.

Virtual Receptionist

Don’t miss a call again and get all your calls answered by an Australian professional

Missed Call Alert – SMS

Receive SMS Alerts from your email

Professional Voice Over

Have a professional record your voice greeting

Fax to Email

Easily send and receive faxes straight from your emails, where ever you are

Buy now Choose your number
Takes only less than 5 mins to sign up & Secure your number
Ask an expert Need help deciding?
Choosing the right 1300 solution can be complex. Let us help you through it all!
Powerful Call Features + White Glove Service = Zintel

Because you deserve it.

Call Insights are your fingertips

Make data driven decisions with over 8 call reports to choose from. Have the data how you like it (Raw or graphical) and when you want it with 24/7 access

Add a business line to your mobile phone

Take business calls on the go quickly and easily. Add a 1300 number to your existing mobile
phoneand easily differentiate between business and personal calls

Make receiving a call a breeze

Transform your business with access to over 12 powerful call management features.
Click here to see what 1300 features are available with all ourplans

Example of what's possible!
Included Call Features
Included Call Features

Never miss a call again.

Being on top of your calls is easy with our basic features, your calls can follow you around whether you’re in the office, mobile or at home.

Don’t let a single new business call go to your competitors. With just our basic call features package, you’ll have a plan for every call. You can direct your calls to follow you whether you’re in the office, on the mobile or at home. Discover how our powerful basic call features will change your business and your workday.

Features included:

  • Call Forwarding
  • Voice to Email
  • Call Overflow
  • Call Reporting & Analytics
  • My Zintel Portal

what features your business will need

Silver & Gold Call Features
Silver & Gold Call Features

We know how hard small businesses work. So we take the hard work out of inbound calls.

Connecting your customers with the right department

Flexibility to set rules and make sure your customers speak to the right person depending on their location, time and day. Our team will create a schematic that will suit your individual business needs

With most customers, you only get one chance to get it right. It’s critical that manage your customer call experience and get it right the first time. Our call features mean you can control this whole process and guarantee that no calls go to the wrong people. Your plan can adjust to suit your customer so that every caller walks away feeling satisfied that you’ve provided great service.

Features included:

  • Business Hours Routing
  • State-Based Routing
  • Call Blocking
  • Call Announce
  • Simple IVR
  • Time & Day-Based Routing
  • Call Splaying
  • Call Overflow Least Recent
  • Greetings & Custom Messages

what features your business will need

Platinum Call Features
Platinum Call Features

We’ll help you take your small business to the next level.

Connecting your customers with the right department

Flexibility to set rules and make sure your customers speak to the right person depending on their location, time and day. Our team will create a schematic that will suit your individual business needs.

With most customers, you only get one chance to get it right. It’s critical that manage your customer call experience and get it right the first time. Our call features mean you can control this whole process and guarantee that no calls go to the wrong people. Your plan can adjust to suit your customer so that every caller walks away feeling satisfied that you’ve provided great service.

Features included:

  • Key Press to Answer
  • Outbound Call Recording
  • Complex IVR
  • Missed Call Alerts – SMS
  • Inbound Call Recording
  • Simultaneous Ring
  • Missed Call Alerts – Email
  • Rooster Routing

what features your business will need

Achieving outstanding results over and over again.

Setup was easy and quick. The Zintel team were very efficient.
Ray
Gen Connect
Best investment for a small business. Love it.
Malintha
Demel Lawyers
Nice speedy customer service. Easy to use.
Jayesh
Archisys
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Need help signing up? We’re always here to help.

We’ll help find the best plan and number for your business

Call Us on 1800 946 835