A guide to 1300 numbers in Australia

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A guide to 1300 numbers in Australia


– A 1300 number gives your business a standout, professional look

–  Toll Free Numbers enable your customers to call you directly from anywhere in Australia

– Establishment of toll free numbers involves no cabling or costly infrastructure


The key benefit of using a 1300 number is that customers can reach you anywhere in Australia at the expense of a local telephone call.

A 1300 number lends your small or medium business the look of a large, well-established enterprise.

This virtual telephone number allows your organisation to answer incoming calls on any Australian number (landline, mobile, VoIP) when a customer dials in.

It allows your business to assume control of incoming calls and direct them where you would like practically in real time.

You can use your 1300 number at any number of different office locations and take your number with you wherever you move in Australia.

Callers to a 1300 number are greeted professionally with a tailored message. Then, the call is quickly routed based on your preferences. Customer messages can easily be converted into audio files and sent to your e-mail as attachments.

Why 1300 toll free numbers matter

A 1300 Number is an affordable method of informing customers that you are more than a local company.  You are not perceived as a ‘small business’ just because of the area code prefix of your company’s landline.

Advertising a national 1300 number helps extend the range of your organisation, while providing one point of contact to consumers. The increased features and functionality that it provides in comparison to conventional landlines can take your business to the next level.

Are 1300 numbers free?

1300 numbers are not free to call.

A call to a 1300 number from a landline within Australia will be charged at the local rate. This is often a low, untimed charge.

Calls made to 1300 numbers from mobile phones will be charged to the caller at a timed rate determined by their mobile phone carrier.

Phone used 13/1300 call charges
Landline to Fixed: Low charge
Mobile to Timed: Rates vary
Payphones to Fixed: Low charge

What will it cost to get 1300 numbers?

From a starter deal at $15 a month to a very popular $35 a month package, plus a high volume deal at $70 per month, there is a range of packages from the leading Australian 1300 provider Zintel.

There are 12 customised features that Zintel provides with your virtual phone number like Voice-to-Email, Call Announce and Day Routing.

All Zintel 1300 packages include these 12 features at no additional cost and allow you to cancel at any time with no contracts.


Is it free to call a 1300 Toll free number?

A call to a 1300 number from a landline within Australia will be charged at the local rate. This is often a low, untimed charge.

Is it free to call a 1300 Toll free number from a mobile?

Calls made to 1300 numbers from mobile phones will be charged to the caller at a timed rate determined by their mobile phone carrier.

Is a 1300 number different to an 1800 number?

1300 and 1800 numbers are virtual or inbound numbers. Customers can call your business from any Australian landline or mobile. But calls to 1300 numbers from landlines incur charges. Mobile charges are timed for both types of services.

In Australia, there are three main types of inbound numbers:

  • A 1300 number is a six-digit number prefixed by 1300.
  • An 1800 number is a six-digit number prefixed by 1800.
  • A 13 number is a four-digit number prefixed by 13.

How soon can I get connected if I want a 1300 number for my company?

Simple connections with calls answered on your landline or mobile can be established within two business days.

You can add call management features like Call Routing, Call Announce or Call Reporting to your service later on.

Contact Zintel to discuss what this top Australian 1300 provider can do for your business: https://www.zintel.com.au

How do 1300 numbers work in Australia?

1300 toll numbers are numbers that can be used anywhere, regardless of geography (unlike a fixed phone line). Inbound calls to these numbers are then directed to a landline or mobile service number.

When a call is placed to a 1300 number, the call enters the network and a search is conducted to find the relevant routing strategy that applies to the toll number.

Once the routing strategy is established, the call proceeds to its destination. This all happens instantaneously, so the caller doesn’t experience any delay.

How can I get a 1300 number?

You can approach a company such as Zintel that provides these 1300 numbers. Zintel will give you access to the list of available inbound numbers, from which you can choose the combination of digits that appeals to you. Zintel will then activate the number quickly.

With Zintel, it is a simple, three-step sign-up process via their website: https://shop.zintel.com.au/

Can I port my existing 1300 number to a different service?

If you already have a 1300 number with one telco, you can port it across to another company offering you a deal more suited to your needs.

Zintel can transfer or port your existing number. That means no change for your customers.

Can I pick my own 1300 number?

You can ask your provider for a list of available inbound numbers. Then, you can choose your preferred 1300 number from the list – a set of six digits that follow 1300 which you think suits your business best and makes it more memorable to clientele.

At Zintel, you can choose a great new number at no additional cost. Fill in the form on the telco’s website or call a specialist to help you through the process.

Can I get more than one 1300 number for my business?

Depending on your needs, or as your business expands, additional inbound numbers can be allocated to you.

Call 1800 122 004 and an Zintel specialist will help you through the simple process of setting up a new 1300 number that complements your business.

If I get a 1300 number, do I have to bring across my landline and mobile too?

1300 numbers do not need to be with the same telecom provider as your other phone numbers.

Contact Zintel on 1800 122 004 to discuss what ideal package they can offer you.

How long does it take to add call routing or call completion options to my 1300 number?

Simple Call Routing strategies like Overflow, Time Routing and Call Distribution can be completed for you in just a few days.

Upon completion of your connection, you will be provided with login details for the Zintel portal. In the customer portal, you can lodge tickets to set up new features on your account and you can also view how they progress.

Will the 1300 number service give me more information about who is calling me?

You can select from a number of different call reporting packages, or you can customise a reporting set to suit your business.

Zintel’s analytics reports can show you the geographic locations that your calls are coming from, the times of day when people are calling, how many calls are being missed, and much more.

Zintel specialises in 1300 numbers in Australia and provides personalised service for any business – be it small, medium or large – seeking help and advice to avail of the inbound number facility.

If you can’t find an answer to your specific question above, please call Zintel on 1800 946 835.

How do I make sure all my 1300 calls get answered?

Zintel’s Call Management Features take care of this for you. If your call isn’t answered because your answer point is busy or goes unanswered for a period of time, Zintel’s Call Overflow feature will ensure the call can then be routed to a second answer point.

If there’s no one to take the call at your second answer point, their Voice-to-Email feature acts as a backup for your service. This feature sends your customer’s voice recording as an email so that all of your messages are waiting for you in your inbox.

What’s call routing for 1300 numbers?

A Call Routing strategy with a 1300 number ensures that your business is always connected to potential customers.

Your phone calls can be redirected based on percentages, the time or day of the call, or geographic region of the call. If, for instance, your business has staff located overseas, your 1300 number can be set up to be answered in several countries across the world.

Can my 1300 number be dialled from outside Australia?

You will need to research which countries can dial a 1300 number in Australia.  It may work for some countries, while it may not work for some others.

If a caller can make contact with an Australian 1300 number from overseas, they will be charged based on their home network’s rates. They will have to dial the overseas code of their country, followed by the Australian code (61), and then your 1300 number.

What customers say about Zintel

IT manager Michael Fanning, says they were looking to be cost effective. “We wanted to make our 1300 numbers more cost-effective and to gain greater insight into our call activity. Zintel helped us accomplish both.”

While office manager Tobey Doctor liked the customer service. “Zintel goes well above and beyond any level of customer service I’ve ever experienced – and I’ve managed customer service teams for six years. ”