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A call to a 1300 number from a landline within Australia will be charged at the local rate. This is often a low, untimed charge.

Calls made to 1300 numbers from mobile phones will be charged to the caller at a timed rate determined by their mobile phone carrier.

1300 and 1800 numbers are virtual or inbound numbers. Customers can call your business from any Australian landline or mobile. But calls to 1300 numbers from landlines incur charges. Mobile charges are timed for both types of services.
In Australia, there are three main types of inbound numbers:
• A 1300 number is a six-digit number prefixed by 1300.
• An 1800 number is a six-digit number prefixed by 1800.
• A 13 number is a four-digit number prefixed by 13.

Simple connections with calls answered on your landline or mobile can be established within two business days.
You can add call management features like Call Routing, Call Announce or Call Reporting to your service later on.
Contact Zintel to discuss what this top Australian 1300 provider can do for your business: https://www.zintel.com.au

1300 toll numbers are numbers that can be used anywhere, regardless of geography (unlike a fixed phone line). Inbound calls to these numbers are then directed to a landline or mobile service number.
When a call is placed to a 1300 number, the call enters the network and a search is conducted to find the relevant routing strategy that applies to the toll number.
Once the routing strategy is established, the call proceeds to its destination. This all happens instantaneously, so the caller doesn’t experience any delay.

You can approach a company such as Zintel that provides these 1300 numbers. Zintel will give you access to the list of available inbound numbers, from which you can choose the combination of digits that appeals to you. Zintel will then activate the number quickly.
With Zintel, it is a simple, three-step sign-up process via their website: https://shop.zintel.com.au/

If you already have a 1300 number with one telco, you can port it across to another company offering you a deal more suited to your needs.
Zintel can transfer or port your existing number. That means no change for your customers.

You can ask your provider for a list of available inbound numbers. Then, you can choose your preferred 1300 number from the list – a set of six digits that follow 1300 which you think suits your business best and makes it more memorable to clientele.
At Zintel, you can choose a great new number at no additional cost. Fill in the form on the telco’s website or call a specialist to help you through the process.

Depending on your needs, or as your business expands, additional inbound numbers can be allocated to you.
Call 1800 122 004 and an Zintel specialist will help you through the simple process of setting up a new 1300 number that complements your business.

1300 numbers do not need to be with the same telecom provider as your other phone numbers.
Contact Zintel on 1800 122 004 to discuss what ideal package they can offer you.

Simple Call Routing strategies like Overflow, Time Routing and Call Distribution can be completed for you in just a few days.
Upon completion of your connection, you will be provided with login details for the Zintel portal. In the customer portal, you can lodge tickets to set up new features on your account and you can also view how they progress.

You can select from a number of different call reporting packages, or you can customise a reporting set to suit your business.
Zintel’s analytics reports can show you the geographic locations that your calls are coming from, the times of day when people are calling, how many calls are being missed, and much more.
Zintel specialises in 1300 numbers in Australia and provides personalised service for any business – be it small, medium or large – seeking help and advice to avail of the inbound number facility.
If you can’t find an answer to your specific question above, please call Zintel on 1800 946 835.

Zintel’s Call Management Features take care of this for you. If your call isn’t answered because your answer point is busy or goes unanswered for a period of time, Zintel’s Call Overflow feature will ensure the call can then be routed to a second answer point.
If there’s no one to take the call at your second answer point, their Voice-to-Email feature acts as a backup for your service. This feature sends your customer’s voice recording as an email so that all of your messages are waiting for you in your inbox.

A Call Routing strategy with a 1300 number ensures that your business is always connected to potential customers.
Your phone calls can be redirected based on percentages, the time or day of the call, or geographic region of the call. If, for instance, your business has staff located overseas, your 1300 number can be set up to be answered in several countries across the world.

You will need to research which countries can dial a 1300 number in Australia.  It may work for some countries, while it may not work for some others.
If a caller can make contact with an Australian 1300 number from overseas, they will be charged based on their home network’s rates. They will have to dial the overseas code of their country, followed by the Australian code (61), and then your 1300 number.

IT manager Michael Fanning, says they were looking to be cost effective. “We wanted to make our 1300 numbers more cost-effective and to gain greater insight into our call activity. Zintel helped us accomplish both.”
While office manager Tobey Doctor liked the customer service. “Zintel goes well above and beyond any level of customer service I’ve ever experienced – and I’ve managed customer service teams for six years. ”