There can be some confusion between 1800 numbers and 1300 numbers, but it’s really quite simple – it costs a flat fee to dial a 1300 number while 1800 numbers are free from landlines. For this reason, many businesses prefer the 1800 service. The advantages of both are that they give your business professional creditability and personal service in an era when many small businesses are operated from the owner’s personal mobile.
What you get with a 1800 number
You might say answering your own phone all the time means your service is more “personal”. But in reality, you may often be out of touch, or ill, or your smartphone battery may be flat, or you just can’t answer the phone. There are a variety of reasons why you could miss a call, or mishandle a call that you do take. If you get a 1800 number from eVoice you can relax – all the filtering of calls is done by eVoice’s eReceptionist, which is a bundle of useful services such as Call Distribution, Call Forwarding, Voice-to-Email and Customised Greeting. In other words, it’s like having a 24/7 receptionist who knows where your calls should be directed based on where they’re coming from, and even what time or day of the week it is.
There are other advantages as well. eVoice offers a second back-up number that protects you from missed calls when volume is high. You can plan your week ahead, so that if you know what meetings you have or when you’ve got a business lunch, you can divert your 1800 calls to the office, home, to a colleague or to your customised greeting. Your customers will never be greeted by the sound of a phone ringing out!
So exactly how much does a 1800 number cost?
Now that you’ve seen what it costs not to have one, let’s look at just how much a 1800 number does cost. eVoice offers three monthly plans, Starter, Most Popular and High Volume. Starter includes free incoming calls to a total of 100 minutes to landlines or 35 minutes to mobile phones for $15 per month. Most Popular at $35 per month gives you 350 minutes to landlines or 115 minutes to mobile. High Volume provides 700 minutes to landlines or 350 minutes to mobile phones for $70.
1800 numbers are within the reach of even the smallest business. It also doesn’t matter what volume of incoming calls you receive each month, there is a eVoice Toll Free number plan that suits your business