Zintel is excited to announce the launch of 9 New Call features that will unlock your business potential. With these features, you will be able to track missed calls, display your virtual number when calling customers, record outbound calls and more! Register your interest today and be the first one to be notified when these features are available.
Missed Call Alert – SMS
Call notifications that help you follow up, faster. You receive SMS alerts every time you miss a call, whether or not the caller left a voicemail.
Automatically record every missed caller’s phone number, call time and duration Convenient and instant notifications via SMS
Missed Call Alert – Email
Call notifications that help keep track of all missed calls. You receive an email directly to your inbox every time you miss a call, whether or not the caller left a voicemail.
Automatically record every missed caller’s phone number, call time and duration Convenient and instant notifications via email
Call Overflow – Least Recent
Give even distribution of your incoming calls, based on the least recent call delivery. Fairly split the calls and the workload amongst your team.
Enhance your capacity without hiring more staff Flexibility and back-up options so that you don’t miss a single call
Simultaneous Ring
Send your calls to multiple phones at the same time, so you can work as a team to capture every opportunity. Each phone will ring until the call is picked up.
Choose up to ten phones that ring each time you get an enquiry Provide your best customer service by answering calls faster
Key Press to Answer
You phone play an audio message to notify the origin of the call and you decide to press a key to take the call or send it to the voicemail.
Find who’s calling you and decide where the call goes. Avoid interruptions and stay in control of your time.
Roster Routing
Divert calls automatically based on your team’s schedule on a fortnightly/monthly basis. Streamline the process for ease and flexibility.
Create rules to direct calls tailored to your team’s schedule
Send every call to the right place and the right team
Outbound Caller Display
Displays your Virtual Number on outbound calls and make the right impression every time you make a call.
Look more professional with a recognisable outbound caller ID Increase pick up rates by using your local or national number
Inbound Caller Display
Know exactly where the call is coming from, whether it is personal or from a specific inbound number. The number source will show right on your screen.
Screen calls and answer with confidence when you know who’s on the other end Track marketing campaigns so you know what’s working
Outbound Call Recording
Record every call going out of the business to capture important information. Easily playback all recordings from Our Customer Portal for quality assurance.
Relax and let the conversation flow, with all the details recorded for later Provide customer service and sales training and feedback to your team
