Call reporting

Get clear about your business with inbound call reporting

Zintel are call reporting specialists and offer a number of reports to make understanding your call activity easy. You might be looking to build customer profiles, track your marketing campaigns, evaluate call costs, or capture missed leads.

Whatever your call data requirements, we have a report that will give you the detail you need.

Snapshot Reports

Are you time poor and seeking a quick and easy way to monitor your businesses call activity? To gain an overview of your call details, without having to sift through data to find what you’re looking for, then the following reports are for you.

Summary by Line

• Provides visibility of call costs, call duration, and call capture rates.
• Line based report with percentages and descriptions that can be tailored to suit your business. 
• Great for monitoring overall call activity and for evaluating marketing campaign success.

Available:

Answerpoint Summary

• Lists, in table format, all active points that calls are sent to. Includes cost, duration and call completion rates for all phone numbers. Description field allows you to easily identify the numbers.
• Great for franchisors, multi store businesses, or call centres that need to allocate costs, trouble shoot, and identify activity levels relating to each distribution point.

Available: 

Inbound Calls Overview

• Includes graphs, tables and charts that highlight call activity and call origin. 
• This report is useful for management and marketing, or anyone who wants a quick overview of their call activity.

Charge Type Summary

• Overview of call information and call costs, grouped by charge type (local, national, mobile). 
• Can be used for specific cost analysis and to assess geographical distribution of calls in relation to where the call is answered. 
• Ideal for those who need to analyse call costs, such as operations departments and financial controllers.

Summary by Cost Centre

• A summary by line of call volume, costs for each line and group, and call capture rates. Two description fields available, one for groups and one for line name.
• Great if you run multiple campaigns or if you have multiple teams with their own lines billing on the same account. 
• Ideal for large organisations, media or advertising agencies that want to allocate costs and quickly measure their success.

Available: 

Monthly Trending

• Presents 12 months of calling activity in graphical and in table format, giving visibility over call completion rates for all numbers.
• Great for viewing business performance over a 12 month period or for seasonal business where forecasting is necessary. 
• Useful for managers and anyone involved in forecasting.

Monthly Trending Answerpoint Summary

• Presents call information in table format, breaking down complete and incomplete calls.
• Provides visibility over a year’s worth of activity for stores so you can evaluate success over a 12 month period.

Spot Check Reports

Are you looking for a summary of a particular area of your inbound call activity, to see if any peaks or troughs exist that need to be flagged for follow up? To gain an overview of a section of your call data, then the following reports are for you.

Incomplete Callback Listing

• Shows calls from numbers that didn’t connect and the number of attempts made by each caller during the specified timeframe. 
• Useful for identifying missed leads and the amount of times people tried calling and didn’t get through.

Only available for NZ Services

Available:

• Daily
• Weekly

Top 20 Inbound Call Overview

• Presents the top 20 most frequent, most expensive and longest duration calls in table format.
• Great for identifying if you are getting internal transfers into your business or nuisance callers.
• Useful for training staff on first call resolution; how to assist callers so they are satisfied after the first time they call.

Overview by Hour of Day

• Graphical report of call activity over a 24 hour period.
• Available by line and by answer point.
• Great for those who like a visual snap shot of call distribution.

Detailed Reports

Do you want the raw detail about your businesses inbound calls, so that you can analyse and manipulate the data to gain a deeper understanding of your calls? To look into your calls in detail, then the following reports are for you.

Summary Spread within Region

• Displays call details in descending completed call order based on point of origin and grouped via region (metro, regional).
• Useful for campaigns that are targeted geographically such as letter box drops, local radio, TV.

Call Count by Day of Week

• Breaks down call activity in graphical and table format by day of week. 
• Useful for working out staffing level requirements and response rates to campaigns and advertising.

Answerpoint Detail

• A one page report that shows call completion rates, geographical point of origin and call costs associated to where the call is answered. 
• Great report if your calls are distributed to more than one store, if you need to invoice your stores or if you want to gain visibility over leads.

Day of Month by Hour of Day

• Includes two sheets of call data: one with complete calls and one with incomplete calls. Information is presented in table format with days of the month running vertically and hours of the day running horizontally.
• Useful for drilling down into the detail of calls received each hour, for optimal resourcing.

Daily Call Count by Geographic Region

• Details completed calls, broken down by day (date) and by geographical region (metro, regional).
• Available as complete calls only, all calls, busy calls only, incomplete calls only.
• Great for analysing caller demographics and the response to regional marketing campaigns as it shows geographic information on a daily basis.

Summary by Calling Region

• Table and graphical representation of call information, including call costs, broken down based on regional and metro calling regions.
• Includes percentage of callers coming from each region to show the areas generating the most calls. 
• Useful for businesses that need to allocate costs on a regional basis.

Call Data Extract

• A workable spreadsheet that includes every detail for each inbound call that occurred during the specified timeframe.
• Available in Excel and CSV format for easy manipulation and data analysis.
• Great for those who want to discover the detail behind the overview.

Available:

• Daily
• Weekly
• Ad-Hoc 

Next step

For more information about call reporting call 1800 881 272 or Click Here to send an online enquiry and we'll call you back within one business day.

Related links:

1300 numbers >

1800 numbers >

13 numbers >

Call Routing >

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