Postcode Prompter

What is postcode prompter?

Postcode Prompter is a feature that allows your customers to have their calls connected to their preferred location. By following the prompts your customers enter the postcode of the area they are trying to reach so that their calls can be routed to the most appropriate destination as defined by you.

Who is postcode prompter for?

Postcode Prompter is ideal for any business, franchise, dealership or company who operates in multiple locations.

Why use postcode prompter?

Improve customer experience

Postcode prompter allows your customers to choose where their calls are directed to. This is particularly beneficial for businesses whose customers may be using a mobile phone or might not be in the local area at the time the order is placed or appointment booked.

Save on time and costs

Eliminate the time and money wasted transferring your customers from store to store or location to location.

Consistent call handling

All calls are handled the same way, so there is no need to have a different set up for mobile calls and fixed line calls.

Flexibility

Combine Postcode Prompter with other routing products to get greater efficiency and flexibility in handling your calls.

Reinforce your branding

Welcome your callers with your business name and marketing messages before connecting their calls to the appropriate dealer or store location.

Based on postcodes not telephone network

As number ranges are becoming less defined by single exchange areas and more calls are moving onto the mobile network, Postcode Prompter is a more efficient way to distribute calls, as it uses a predefined postcode database rather than the telephone network to determine the caller’s location requirement.

Will grow with your business

You have the flexibility to decide where the postcode options terminate. So if you are looking to expand your business into a new state or territory, you can grow based on demand.

Number Prompter

Similar to postcode prompter, number prompter allows your customers to enter the code of the product, department or dealership they require.

Next step

For more information about postcode prompter and number prompter call 1800 881 272 or Click Here to send an online enquiry.

Related Links:

1300 numbers >

1800 numbers >

13 numbers >

Customised Voice Response>